PT ABC WORLD TRADE
Privacy Policy
This Privacy Policy is effective as of 24 September 2026 and governs how PT ABC WORLD TRADE collects, uses, discloses, and protects personal data in connection with the website abcworldtrade.com (the “Website”) the services we provide to our clients and business partners and related customer service channels (collectively, the "Services"). This Privacy Policy should be read together with our Terms and Conditions.
In this Privacy Policy, PT ABC WORLD TRADE is referred to as “we”, “us”, or “our”. “User" or "you" refers to any individual whose personal data we process in connection with the Services, including Website visitors, persons who contact us, and representatives of our current and prospective clients and business partners. The terms "personal data" or "personal information" refer to any data about an individual who is identified or identifiable, either individually or in combination with other information, directly or indirectly, through electronic or non-electronic systems, as defined in Law No. 27 of 2022 on Personal Data Protection (the "PDP Law").
PT ABC WORLD TRADE respects your privacy and is committed to protecting the security of your personal data. This Privacy Policy explains the legal basis, terms, and conditions governing the collection, acquisition, processing, analysis, storage, updating, display, announcement, transmission, dissemination, disclosure, access, deletion, and destruction of personal data provided by Users or collected by PT ABC WORLD TRADE when Users access the Website, contact us, or otherwise use the Services.
1. Data controller
PT ABC WORLD TRADE is the data controller responsible for the personal data described in this Privacy Notice.
Address: Jalan Ratna Nomor 80, Tonja, Denpasar Utara, Kota Denpasar, Bali, 80239, Indonesia
Email: info@abcworldtrade.com
Where required under the PDP Law, we will appoint a Data Protection Officer and publish their contact details on this page.
2. Information we collect
We obtain personal data directly from you when you submit the "Contact a Manager" form on the Website, communicate with us via phone, email, or social media, or enter into a business relationship with us. We also collect technical information automatically when you access the Website, including through cookies and similar technologies. In addition, we may receive personal data from our business partners, from the organization you represent, and from publicly available sources (such as company registers).
3. Types of personal data collected
We collect the following types of personal data:
- Contact and professional information (name, email address, phone number, company name, job title, country, and any other details you provide in the contact form);
- Communication records (the content of your inquiries, including information about your business needs, and our correspondence with you);
- Business relationship data (information contained in agreements, invoices and other documents relating to our services, where you represent our client or business partner);
- Device, browser, operating system and other technical information (e.g., IP address);
- Data collected through cookies and analytics tools (e.g., pages visited, time spent on the Website);
- Approximate geolocation derived from your IP address.
4. How we use your information
Your personal data may be processed for the following purposes:
- Responding to your inquiries and discussing potential cooperation;
- Providing our trade advisory, market entry support and trade facilitation services, including agency and brokerage services;
- Entering into and performing agreements with our clients and business partners;
- Communicating with you about our services and, with your consent, sending you marketing information;
- Operating, analyzing, and improving the Website and our business;
- Preventing fraud and ensuring the security of the Website;
- Complying with legal obligations and protecting our legal rights.
5. Legal basis for processing
We process personal data on the basis of:
- Performance of a contract or taking steps at your request prior to entering into a contract (e.g., responding to your inquiries);
- Compliance with our legal obligations;
- Legitimate interests (e.g., communicating with representatives of our clients and business partners, verifying counterparties, fraud prevention, security), provided such interests do not override the rights and freedoms of data subjects;
- Protection of the vital interests of the data subject;
- Your explicit and lawful consent for one or more specific purposes (e.g., marketing communications, non-essential cookies, certain cross-border transfers).
6. Third party involvements
PT ABC WORLD TRADE acts as the Personal Data Controller and appoints several parties as its authorized vendors to support the provision of services to you. These vendors process personal data strictly in accordance with PT ABC WORLD TRADE documented instructions and for purposes aligned with the services they provide.
7. Cross border transfers
Certain third parties engaged by PT ABC WORLD TRADE may be located outside Indonesia. As a result, your personal data may be transferred to other jurisdictions.
Such transfers are conducted to enable each party to carry out its respective roles and responsibilities in processing your personal data for the purposes defined in this Privacy Policy. Before transferring personal data outside Indonesia, we will ensure that: (a) the recipient country has a level of personal data protection equal to or higher than that provided under the PDP Law; or, if this is not the case, (b) adequate and binding personal data protection safeguards are in place; or, if neither (a) nor (b) applies, (c) we have obtained your consent to such transfer.
8. Cookies and analytics
We use essential cookies that are necessary for the operation of the Website and, with your consent, analytics cookies that help us understand how visitors use the Website. When you first visit the Website, you can accept or reject non-essential cookies through our cookie banner, and you can change your choice at any time through the cookie settings on the Website or through your browser settings. Disabling cookies may affect certain functions of the Website.
9. Information we share
We value transparency in how personal data is handled. We may share your personal data with:
- Our business partners, agents and counterparties in Indonesia and abroad, to the extent necessary to provide the services you have requested;
- Legal, tax and other professional advisers;
- Government authorities and law enforcement agencies, where required by law;
- A successor entity in the event of a merger, acquisition, separation or dissolution, in which case we will notify you in accordance with the PDP Law;
- Other parties, with your consent or where otherwise permitted under the PDP Law.
We do not sell your personal data.
10. Data storage and retention
Personal data is stored electronically in secure systems managed by us or our service providers only for as long as necessary to fulfil the purposes for which it was collected. In particular: (a) inquiries submitted through the Website that do not result in a business relationship, and related correspondence, are retained for 2 years after our last communication with you; (b) data relating to our clients and business partners, including agreements and accounting documents, is retained for the duration of the business relationship and thereafter for up to 10 years, as required by Indonesian tax and company document laws; (c) cookie data is retained for the periods specified in the cookie settings on the Website. Once the retention period expires, the purpose of processing has been achieved, or upon your valid request, personal data will be securely deleted or destroyed, unless further retention is required by law or necessary for the establishment, exercise or defence of legal claims.
11. Your rights as a data subject
Subject to applicable law and any exceptions it provides, you have the right to:
- Obtain information about data processing;
- Access and obtain copy of your personal data;
- Correct inaccurate or incomplete data;
- Request stop processing and deletion of your personal data;
- Restrict processing;
- Withdraw consent;
- Data portability and interoperability;
- Object to automated decision-making;
- Sue and receive compensation for violations in the processing of your personal data.
If you believe that the processing of your personal data violates the PDP Law, you also have the right to submit a complaint to us or to the competent personal data protection authority.
To exercise any of these rights, you may contact us through our official contact channel as provided under this Privacy Policy. We will respond to your request within the time limits prescribed by the PDP Law (for most requests, within 3 x 24 hours of receipt).
12. Links to other websites
Our website may contain links to third party websites. We are not responsible for the content or privacy practices of such websites, and we encourage you to review their privacy policies.
13. Data security
We implement administrative, technical, and physical safeguards to protect personal data. We maintain robust security practices and regularly improve them to help protect your information. However, Users are also encouraged to protect their personal data.
14. Children’s information
The Website and the Services are intended for persons aged 18 and over. We do not knowingly collect personal data of children. Any processing of a child's personal data will be carried out only with the consent of the child's parent or legal guardian, in accordance with the PDP Law. If we become aware that we have collected a child's personal data without such consent, we will promptly delete it. If you believe that we hold such data, please contact us using the details in Section 18.
15. Updates to this Privacy Notice
We may update this Privacy Policy from time to time. The updated version will be published on the Website with a revised "Last updated" date. We will notify you of material changes in advance through the Website and/or by email. Where a change requires your consent under the PDP Law (for example, processing for a new purpose), we will request your consent before the change applies to you.
16. Marketing communications
We will send you marketing communications only with your consent. You may unsubscribe at any time via the unsubscribe link in our messages or by contacting us at info@abcworldtrade.com. Withdrawal of your consent does not affect the lawfulness of processing carried out before the withdrawal. We may continue to send you service-related (non-marketing) communications.
17. Governing law and language
This Privacy Policy is governed by the laws of the Republic of Indonesia.
This Privacy Policy is available in English.
18. Contact us
If you have questions about this Privacy Notice, wish to exercise your data subject rights, or wish to raise a complaint, please contact PT ABC WORLD TRADE using the details below:
Address: Jalan Ratna Nomor 80, Tonja, Denpasar Utara, Kota Denpasar, Bali, 80239, Indonesia
Email: info@abcworldtrade.com